Online Support

  •  00 84 97 3535 559
  •  151 Cong Quynh Street, District 01, Ho Chi Minh City, Vietnam
Hỗ trợ thanh toán

Customer services

Answers to Frequestly Asked Questions

1. How and Which orders flowers to Vietnam?

You can order in the following ways:

A. Order by phone

You choose a website template like the flowers or floral patterns on demand and call the operator. Our company staff will advise and guide the process more orders ...

B. Order via fax

You choose flowers and fax the form to the Company available content such as sample code to place flowers, flowers information (name, phone, address, payment method), recipient information flowers (name, phone, address), message to the recipient flowers ...

C. Order over the Internet

You can order via email, online counseling, or order and pay directly on the website ...

2. How and Which method Can I pay for my orders?

Please select a payment method for this order:

Paypal. Paypal support: US check account, Discover, Visa, Master, American Express. Please click here for more informations about payment.

3. Would there be any additional charges beyond what is shown on the website price for flowers?

The price of products are showed on the website,
No additional service charges

No additional taxes

  • No additional delivery fees

  • All prices are in USD funds

  • If the recipient is in suburb, more US$ 5 ~ 20 will be needed as delivering fee

4. How long does it take if I place order now?

We provide the fastest floral delivery service, within 3 hours. Generally, your order will arrive recipient from 3 to 6 hours. Same day flowers to urban area is available if place order before 3PM local thime.

To ensure your order be delivered on time, please follow our suggestions:  

  • A)Order as earlier as possible, it's better to order 2 days before delivery.

  • B)Please provide correct or complete address and available phone number when placing order.

  • C)Please provide correct phone number (cell-phone number is better) when placing order, so that we make sure recipient at place and delivery on time.

  • D) If you are not sure whether recipient is absent, then leave message to us order of " call before delivery" when placing order to avoid any problems.

Note:  We strongly recommend you order as early as possible at peak seasons like Valentine's Day, Mother's Day, Women's Day and Christmas. This will save your money for sure and guarantee on time delivery. We may stop to accept orders up to 2 days before the delivery date without notice at these seasons.Cakes and plants need to order at least 24 hours in advance. Please refer to the detail of these products. Cut-off time may be early if delivery to remote town or rural areas.

If you would like to have more informations, please click here.

5. I want to know what will you do after I place an order?

When we received the order, we will check the payment. If we don`t receive the payment, we will send an email to remind you. If we get the payment, we will arrange the order and send the email to inform the order condition. After the recipient get the gifts, we will reply you through email immediately.

6. Which city you can deliver in Vietnam?

We have established relationships with over 1200 partner florists, we can deliver to most cities in Vietnam.

7. What crdedit card do you accept and The payment safe?

We accept Visa, Master card, American Express, Discover, JCB, Diners and all major international credit cards.

All Payment by The whole data transmission Channel is encrypted with SSL128-bit encryption. The Verisign digital certificate is adopted. In the bank’s credit card information is provided on pages filled out and submitted through the encrypted transmission directly to the bank, not the information of our site, So it is safe.

8. We Guarantee.

We guarantee flowers in fresh and service in good quality. If not or we are not able to deliver to the recipient's place we will return 100% money back.
For season and area reason if we have to change the main flower we will inquire the customer. If we do not get response in time we will replace with flowers at same meaning and price.

9. Do you deliver on Sunday?

Yes, we do, but we cannot guarantee Sunday delivery in all regions and town across the country. If Sunday delivery is critical, contact us before or after placing your order online to see if we can help.

10. How can I know the recipient get the goods that I order?

You can login in your account and check your order's status any time. Also we will reply you by E-mail or phone after we sure the recipient get the goods.

11. Cancel Orders.

Can I cancel my order after I've placed an order?
Firstly, please double check your order status. Please note that once your order status is “Processing” or “Delivered”, you are not allow to cancel your order. If you order status is “Payment Received”, you should contact our customer service for order cancellation at once.

Can I cancel my pending order?
Kindly noted that pending order is over delivery time could be cancelled by our system. And you can tell us to do that during delivery time.

12. Payment Failed.

Generally, there are two reasons:
1) Internet problem
Don't worry, please try it again. Kindly noted that you do NOT need to place a new order! Just login to your account and find the order you want to pay. Click the payment link which you can try. You can change payment methods (PayPal or Credit Card) and try it again.

2) Credit card is declined
Unfortunately, We can not solve this problem for you. Your credit card is refused by the payment system may their Risk Control working. But please follow:
A) Must be Paid by Cardholder;
B) Fill clear address when making payment or Real address as your IP;
C) Call your Bank and make sure your credit is available.

IMPORTANT: Do NOT send any credit card information to us. We will not help you making a payment and this is safe for you. Please feel free to contact us at: or call us at +84-97-3535559 for any enqueries.

If you don't see an answer to your question on the list above, please feel free to contact us 24 hours a day. We will reply your question within 1 business hour(8:30AM-8:30PM Mon-Sun Vietnam Time).

Online Customer Service:

Please click the "Live Chat" image in the right.

Tel: +84-97-3535559